Reference

Terms and Conditions That Govern Your babaje Account

These terms set out the rules between you and babaje when you open an account, deposit via bKash, Nagad or Rocket, and access the lobby. Access depends on your local law and eligible regions — read this before you start.

Account eligibility rulesWallet and payment termsDispute and closure processLive casino and slots
babaje Terms and Conditions That Govern Your babaje Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account to ask about a specific clause, a transaction dispute, or an account restriction. We respond during staffed hours.

Email Support

Send a detailed query to our support address for written confirmation of how a term applies to your account. Useful for bKash, Nagad or Rocket payment disputes.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions — wallet limits, account closure steps, and how to request a copy of your transaction history.

HOW WE OPERATE

How babaje Handles Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained to meet financial accountability requirements, and you can request a summary through the Help Centre at any time.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We never store your bKash or Nagad PIN — payment confirmation happens inside your own wallet app.

Data Retention

Transaction and account records are kept for the period required under applicable financial rules. Once that period ends, personal data is deleted or anonymised from our systems.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer of any page.

Requesting Changes

To update your registered details, close your account, or request a data export, go to Account Settings or contact support via live chat. We process verified requests within a reasonable timeframe.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

You must be of legal age in your region and accessing the platform from an eligible location. We do not accept accounts where local law prohibits this type of service — eligibility depends on your jurisdiction.

Contact support via live chat with your transaction reference and the amount. We check our records against the payment rail log and respond with a resolution or a request for further verification.

We notify you before any material change takes effect, using your registered contact details. Minor clarifications may be updated without notice, but changes that affect your rights always come with advance notice.

Go to Account Settings and select the closure option, or contact support directly. Any pending Rocket or Nagad withdrawal is processed before the account is closed and your balance reaches zero.

We hold your registration details, transaction history, and login records. Retention periods follow applicable financial rules; you can request a summary or deletion of personal data through the Help Centre.

The same terms apply across all supported regions, but local law always takes precedence. Players in Dhaka and elsewhere should confirm that access is permitted under their local regulations before using the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.